Bringing comfort and peace of mind to traveler down to the smallest details, the TAV Group provides the most comprehensive and highest quality airport operations services…

To enable the TAV Group to specialize in its two primary lines of business, airport construction and airport operations, it has structured itself with two primary holding companies, TAV Investments Holding (TAV Yatırım Holding A.Ş.) and TAV Airports Holding (TAV Havalimanları Holding A.Ş.), respectively.

The latter was also established in 1997 following the BOT agreement over the Istanbul Atatürk Airport, which became Turkey’s first venture into and one of the world’s foremost models for, the “build-operate-transfer” airport concept. Today, TAV Airports Holding manages the following airports under long-term BOT contracts: the Istanbul Atatürk Airport, Ankara Esenboğa Airport and Izmir’s Adnan Menderes Airport in Turkey, as well as the Tblisi and Batumi Airports in the Georgia Republic. In order to conduct these operations smoothly and succesfully, an array of comprehensive services are provided under the following TAV Airports Holding companies:

TAV Operations Services: This Company provides wide ranging, non-aeronautical services and sources income for the airports under the TAV umbrella. It is responsible for ticket and hotel reservations, car rentals, Havaş Tourism and Travel Agency, banking services, hairdresser services and helps with the coordination of congress and seminar participants. TAV Operations Services is also in charge of everything from the allocation of commercial activities such as the operation of shops and advertisement areas to specialized services for travelers like “Primeclass” personal courtesies, such as check-in and passport services, VIP and Business-Class lounges, valet services, baggage wrapping, etc.

Ground Handling: Havaş, Turkey’s leading ground handling services company, specializes in passenger and baggage services, loading vehicles, ramp services, aircraft cleaning, load inspection and communication, cargo, flight operations, transportation, communication, representation and supervision services.

Duty Free Shops: While offering thousands of high-quality products of the world’s best known brands at optimum prices, ATÜ Turizm Elçiliği A.Ş. operates Duty Free services at all the international airports run by the Company.

Food and Beverage: BTA Catering Services provides food and beverage services to all the TAV-operated airport terminals. With the primary aim of offering great tasting international cuisine with Turkish hospitality, BTA’s experienced and committed team offers round the clock service to people on the go. In all, it operates approximately 100 outlets, including cafés, bars, restaurants and buffets. At the Istanbul Atatürk Airport International Terminal alone, the Company runs 44 separate outlets with a seating capacity for approximately 10,000 and serves an average of 21,000 people per day.

Integrated Communications System: TAV IT develops hi-tech integrated software programs and system used to provide the necessary fully-computerized “Aviation Solutions” and “Terminal Flight Management Systems” for all TAV-run airports.

Airport Security: TAV Security’s highly qualified and experienced team of security personnel includes former police officers, soldiers and experienced civilians equipped with foreign language skills and world-class standards of training in Civil Aviation Security regulations and procedures. From the parking lots to all control points in the terminals, TAV Security personnel ensure the safety of each traveler.

Airport Hotel: BTA Catering Services also operates a luxurious hotel inside the Istanbul Atatürk Airport International Terminal, conveniently offering accommodations and a full array of services to persons on both sides of passport control. Daily stays are possible for those on the “landside” and hourly rates provide rest and comfort for transit passengers on the “airside”, making the Airport Hotel an ideal place for business travelers and tourists alike.